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FREE SHIPPING


All orders over $100 ship for free except some body kits, wheels, and large interior and exterior parts like roll cages and chassis braces. Also, all special order products that ship direct from Japan or Europe do not ship for free. Please contact us on these parts to receive a shipping quote. Free ground shipping only applies to orders going to the lower 48 states. Please contact us on all orders going to Alaska, Hawaii, APO, Puerto Rico, Guam, and all international destinations.

 

SHIPPING PROCESS

 

Works Concepts will have your product shipped to you using the best method available to suit your specific needs. We are proud to offer services by UPS, FedEx, USPS, and various Freight carriers. You may have the option of next day, second day, or ground shipping. Shipping charges are automatically calculated for you when placing an order. Total shipping charges are calculated based on the total weight of the all the items in your order. If your package has a large size-to-weight ratio, your package may be billed at dimensional weight rather than actual weight. We reserve the right to ship any alternative way that meets of exceeds the customer's delivery needs. For example we can subsitute UPS ground for FedEx ground service or vice versa. All international orders are shipped using the most economical method available from UPS, FedEx, and USPS based on destination.

Note: Due to shipper restrictions we cannot deliver to P.O. Boxes. All Shipments are subject to stock availability. According to Visa, MasterCard, American Express, and Discover regulations, Works Concepts Inc. is not allowed to ship product to an address that is not on file with the credit card holder's bank. This address can be either the customer's billing address or an authorized ship-to address.

An order is considered shipped as soon as it is verified that the product is in stock and the order has been processed. A shipped order is subject to all the return/cancellation policies laid out below. There will be a charge of $20.00 to your account for any shipment that is refused, along with ordinary return policy and shipping costs, including all original shipping cost incurred by Works Concepts Inc.

All refused or unclaimed international shipments will be charged a mandatory 25% restocking fee in addition to all original shipping costs incurred by Works Concepts Inc. The customer is responsible for paying any and all fees, duties, or taxes related to the shipment. Works Concepts Inc will not be held responsible for any customs delays or holds.

Important Notes:

On all credit card purchases, the BILLING and SHIPPING addresses must be on file with the bank/credit card company. It is the customer's responsibility to call and add alternate shipping addresses with their credit card company. Works Concepts Inc. recommends that this be done before placing the order. Orders that do not fill this requirement will be delayed or will not ship.

US and Canadian customers choosing PayPal as their method of payment must have a CONFIRMED ADDRESS. Works Concepts Inc. will not ship to any address other than your confirmed address. Failure to provide a confirmed address will delay your order, and/or possibly result in cancelation of that order.

 

ORDER CANCELLATION

 

Cancellations are not accepted through E-mail, Fax or Voice-Mail Message. You must speak directly to a sales representative to have your order cancellation confirmed. All orders are considered final upon placement. Merely requesting a cancellation DOES NOT cancel an order unless confirmed by Works Concepts Inc. Works Concepts Inc. reserves the right to take up to 72 hours to confirm a cancellation.

All cancellations are subject to a 7% processing fee. Some specialty items are not returnable/refundable/cancelable under any circumstances. Please see RETURN POLICY FOR SPECIAL ORDER / BUILD TO SUIT ITEMS in TERMS & CONDITIONS.

If you request cancellation of your order and we are able to stop shipment when a third party supplier is involved, you will be charged a processing and handling fee of 10% of the order total cost. After we confirm your cancellation request, your payment will be refunded within fifteen (15) business days if shipped directly from Works Concepts, Inc. or within fifteen (15) business days after we receive confirmation of successful cancellation when a third party supplier is involved. Special exclusions apply to "special order" and build to suit items. See below for important details.

If you cancel your order after it has shipped, please see our return policy above since a restocking fee of 25% may apply. The 25% restocking fee is mandatory with all canceled international orders if the order has shipped. Additionally, unless you are returning an item because of a Works Concepts processing error, you will be responsible for shipping the product back to us via insured ground service. Your payment will be refunded once we receive the product in good condition. "Special Order" and "Build to Suit" items are non returnable. See terms and conditions for important details.

 

DAMAGED SHIPMENTS

 

We ship all orders securely packed in sturdy packaging. However, from time to time, items may be damaged in transit. Therefore, you must inspect your shipment for damage before accepting it. If damage is evident, be sure to open the box and thoroughly inspect your item prior to accepting the shipment. If you discover shipping damage after you have accepted delivery save the merchandise AND the original packaging. Notify us immediately. You will need to file a claim directly with the shipping company to arrange for a carrier inspection and a pick up of damaged merchandise.

 

USE DISCLAIMER

 

All products sold by Works Concepts Inc. are intended for off-road and/or show use only. Additionally, many products are not for use on pollution-controlled vehicles. Check your local laws for any applicable use restrictions.

 

ITEMS SHIPPED VIA FREIGHT CARRIER

 

We strongly recommend that oversize items (such as hoods, body kits, fenders, etc.) originally shipped via freight carrier be returned via Works Concepts preferred freight carrier. If you must return such an item, please contact customer service and we will make arrangements for your item to be picked up.

*Please read the "Terms & Conditions" for more detailed information regarding Works Concepts Inc. rules and policies.